Refund policy

1) At Cotswold Garden Flowers we guarantee to only send you top quality plants and we will inspect everything before despatch to make sure it is in good condition. We carefully package all plants to make sure the plants do not get damaged in transit. Nevertheless your statutory rights apply in relation to all plants supplied by us.

2) If you receive a plant that you are unhappy with contact us immediately, certainly within 7 days. We will require you to send us a photograph to confirm its condition when you received it.  Do bear in mind that plants may look different from the photographs depending upon the time of year.  In winter deciduous shrubs will not have leaves and may look like dead twigs, herbaceous perennials and bulbs may look as if the pot is just filled with compost. We may require you to return the plant(s), within fourteen days, in the original packaging, via our carriers (contact us so we can arrange collection).  You will be either refunded or the plants will be replaced. Please note plants to be returned must be afforded while in your possession any necessary care – eg watering if appropriate. We will bear the cost of the return delivery.

3) If we send you something you have not ordered and which was not an agreed substitute item, you will be refunded any charges made by us.

4) You also have a right of cancellation under The Consumer Protection (Distance Selling) Regulations 2000 (as amended) which you may exercise  by giving notice to us in writing or other durable medium that it is your intention to cancel the contract within seven working days beginning with the day after the day on which you receive the goods. In which event you must return all of the plants to us, undamaged, in their original packaging, at your own cost.  If you cancel your contract to purchase plants in this way we will refund your payment less any charge we are entitled to make for the costs of recovering the plants concerned. We would draw to your attention the duties of purchasers who cancel distance purchases under Regulation 17 of these Regulations.

Contact us on 01386 422829 between 9.30am and 5pm Monday to Friday or email info@cgf.net. You can also write to Cotswold Garden Flowers, Browns’ Nursery, Gibbs Lane. Offenham, Evesham, WR11 8RR. We will deal with your query as soon as possible, hopefully to your satisfaction.