How our mail order works

Here are a few answers to common questions about our Mail Order Service.

What type of plants do you sell?

We aim to sell plants that are large enough for you to dig a hole and plant them straight away.

Are mail order plants different?

We supply plants that are the same as you would get if you came to the nursery.

What if I can't find what I'm looking for?

Not every plant we stock is on the mail order list, so please ask in case we have a few in the nursery.

What is the Pot size for most plants?

Pot size for most is 1.5 litre, but it depends on the plant. Small plants, like snowdrops, are grown in smaller pots.

Do you send them out in pots?

We normally take the plants out of their pots to despatch them. If you will not be able to plant them when you receive them, you can ask us to leave them in their pots.

How is my order packed?

We pack our parcels using shredded paper and newsprint which can be composted.

How old are the plants you send?

Sometimes we may only have some smaller/younger plants, which we will supply at a reduced cost. We usually contact you about this.

When will you send out my plants?

We normally aim to despatch your plants within a week, although this may be extended when we are very busy.

Who do you use to ship orders?

We use DPD local for most orders – they send an email with a delivery slot the day before you receive the parcel. For smaller, lighter parcels we use Royal Mail First Class.

When do you despatch orders?

We only despatch Monday to Thursday to prevent plants being in their box over the weekend.

Will you need to contact me about my order?

We will contact you about your order if we have any queries.

How do I contact you about my order?

You can contact our mail order team. The best number to ring is 01386 422829 and we are here Monday to Friday 8.30 to 4.30.

When do I get charged for my order?

We only collect your payment when we despatch the plants, so you only pay for what we send.

Do you sell seeds or dry bulbs?

Sorry, we do not.

Do you ship outside the UK?

Currently we only supply within Great Britain.

Search tips: Try to use the plants Latin name rather than their common name. Also avoid using plurals. For example if you're are looking for ‘ROSES’ try typing in ROSE without an ‘S’.

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